To our customers,
As a valued BartenderGirl.com customer, your safety and wellbeing are our top
priority. With continued news around coronavirus (COVID-19), I want to
personally share the steps we are taking to protect all customers, staff,
vendors and employees.
We are carefully monitoring the situation and following guidance from the World
Health Organization and other health authorities. I am reaching out personally
with some important updates during this difficult and unprecedented time. Your
health and safety are our highest priorities.
On behalf of BartenderGirl.com, I want to express our gratitude to the
healthcare and public health professionals — as well as leaders at the local,
state, national and international levels — who are working tirelessly to protect
us all. I also extend our heartfelt sympathy to people around the world who have
lost loved ones to this illness or are battling it themselves.
To all of us at BartenderGirl.com, "Our Business is You" is more than a tagline
— it's a promise. We are making the following changes to our policies to help us
keep that promise.
Our commitment to you -- Enhanced Flexibility
Whether you're rethinking a planned event or looking to book with confidence,
we're proud to announce an enhanced cancellation policy. Greater flexibility
means you can make the best decision for you and your family without worrying
about fees or red tape.
For customers with existing reservations and including reservations with
non-cancellable, with BartenderGirl.com, we will allow changes or cancellation
without a charge up to 24 hours prior to arrival as long as the change or
cancellation is made by April 30, 2020.
For customers making new individual reservations directly at BartenderGirl.com
between today and April 30, 2020, we will allow those reservations to be changed
or cancelled at no charge up to 24 hours before a customer's scheduled event
Thank you for choosing BartenderGirl.com. Now more than ever, we are reminded of
the importance of serving our customers. We look forward to serving you again
Ben J Zerpa (Co-Founder)
VP, Southern California Operations